Partner with Akibia

Expand Your Footprint in Your Client's Data Center

Partner with Akibia to Provide High-Value Support Services

Become Your Client's Single Point of Contact for Infrastructure Support

Clients are increasingly looking to reduce their number of IT partners so they can more easily manage contracts and hold vendors more accountable. You don't want to be one of the vendors that gets cut out!

By expanding the solutions you provide to your clients to include additional data center, network and security support services, you further entrench within your customers’ environment. This will allow you to obtain a larger portion of the IT budget and greater mind share from your customers.

By partnering with Akibia, a 20+ year veteran in data center, network and security infrastructure, you can expand your support offerings beyond your own hardware systems to support multiple OEMs' systems, enabling you to become the customer’s single-point, mission-critical services provider.

Akibia has been a trusted advisor to our customers and partners for over 20 years – our integrity and service acumen are unmatched in the industry, assuring that as we engage with your clients, we deliver the highest quality of service. Since 1988, Akibia has been helping clients reduce costs, increase efficiency and manage risk across the data center. By partnering with Akibia you will:

  • Expand your Customer Relationships with Best-in-Class Data Center Support – Akibia provides support for the hardware systems, Operating Systems and network and security infrastructure that comprise your customers’ IT environment. With Akibia, you gain greater control of your clients’ data center.
  • Increase your Recurring Revenue Opportunity – By leveraging Akibia’s data center support capabilities you can offer maintenance services for the technology hardware you provide your clients, creating a channel for continuous dialog with the customer, and an additional consistent revenue stream for your company.

Akibia's Infrastructure Support Services Provide High-Value to Your Clients

Understanding that every client’s support needs are unique, we partner with you to design a customized support solution for each of your customers.

Our Data Center Support offering includes support for:

  • Server and Storage - Sun, HP, IBM, EMC, NetApp and Dell systems
  • Operating Systems - Sun Solaris, HP-UX, Red Hat Linux, SUSE Linux and Windows Server
  • Network Infrastructure - Cisco, Citrix, Juniper, Riverbed, Blue Coat and Extreme Networks
  • Security Infrastructure – Check Point and Blue Coat

Our services are delivered by experienced engineers who leverage proven best practices. We provide:

  • 24x7 Help Desk Technical Support - All of Akibia’s support customers are backed up by our 24x7 call center which provides telephone and Web-based technical support for your clients’ hardware and software-related problems. Our experienced technical support engineers are industry trained in both hardware and software and are expert in efficiently isolating and diagnosing the issue and expediting and managing the problem resolution process.
  • Best in Class Logistics Support and Field Engineering - Our expertise in logistics planning and parts inventory management ensures that the right parts are available in the right location to meet the commitments you have made to your customers. We maintain an extensive network of strategically located parts banks across the United States and Europe and operate one of the largest testing and repair facilities in the industry. Our expert field engineers, who are OEM certified, ensure your clients’ systems are brought back online as efficiently as possible, according to their service level agreement - ensuring minimal downtime.
  • 24x7 Proactive Infrastructure Monitoring - Using proprietary technology, Akibia’s monitoring service tracks your clients’ critical systems, networks and firewalls to identify weaknesses and guard against system failures 24x7. It maximizes uptime through the advanced notification of potential problems and faster mean time-to-repair and problem resolution when failures do occur. By setting capacity and threshold parameters, most potential infrastructure problems can be identified and averted remotely, without the client ever experiencing service degradation.
  • Education Services - Akibia’s experienced IT training team can provide customized training to your customers in a variety of data center technologies. We also offer publicly available courses in Sun, HP and Dell hardware maintenance, Check Point, Nokia and Infoblox technology, Solaris, HP-UX, SUSE Linux and Red Hat Linux Systems Administration and Virtualization and Storage Area Networks (SANs).
  • Customized Service Level Agreements - At Akibia, we realize that your clients’ support needs are specific to their business and IT environment. We understand that different servers may require different levels of support, depending how critical they are. We provide a complete family of support solutions offering a range of response times, coverage options, consigned parts and customized call flows. We can effectively team with your field support organization or provide our own field service engineers to deliver the service levels your clients require.
  • Reporting & Trend Analysis - As part of ongoing account management, Akibia provides your clients with regularly scheduled historical SLA performance and activity reports as well as overall systems utilization and availability reports and trend analysis - enabling them to make critical decisions on how to maximize the performance and reliability of their environment.

Akibia’s Additional Data Center Solutions

  • Data Center Relocations - Akibia has years of experience helping clients relocate their data centers, from dismantling, packaging, and moving their systems, to testing and bringing them back online.
  • Hardware Procurement - Akibia will help you procure new or refurbished hardware and component parts for your customers for systems from Sun, HP, Compaq and Dell.
  • Akibia’s Network and Security Consulting and Integration Services - With twenty years experience providing network and security consulting, integration and support we can provide a full life cycle of security services and innovative solutions to your customers. Akibia’s areas of expertise include compliance and risk management, infrastructure and data protection. We also provide expert consulting and engineering in network infrastructure, Application Delivery and IP Address Management.
     

Delivering Exceptional Service, Expertise and Professionalism on Your Behalf

  • Akibia’s Service-Oriented Culture - Akibia’s commitment to service and outstanding customer support are our greatest differentiators. Our TLC2 customer service philosophy motivates every Akibia employee to constantly ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment.
  • Single Point of Contact for Data Center Support – With deep technical knowledge across a wide range of server platforms, security devices and data center technologies we provide best-in-breed support for the infrastructure running in your customers’ data centers.
  • Focus on Service – Founded as an independent IT services and solution provider, Akibia’s cumulative knowledge, experience and best practices supporting and securing mission-critical data centers enable us to deliver the highest levels of service and support. We are focused on providing the client with the best possible solution, based on a thorough understanding of requirements.
  • Our Experience – With over 20 years experience supporting and securing complex infrastructure environments, we have worked with some of the most demanding, mission-critical data centers in the world, ensuring they are optimized for availability, performance and security.