Network Infrastructure Support

Partner with Akibia to Enhance Support Offerings

Akibia's Cisco and Juniper Networks Support Expands Your Reach in the Client Environment

Expand Your Customer Relationships With Network Support Services from Akibia

Akibia’s Superior Network Infrastructure Support Services
Akibia’s 24x7 global support capabilities ensure your customers benefit from maximum network availability and performance, while you benefit from expanding your reach and engagement across the customer's infrastructure.

Akibia provides support for Cisco, Extreme Networks, Juniper Networks, Riverbed, BlueCoat and Citrix environments.

Akibia Provides a Singe Point of Contact for Support and Faster Problem Resolution
Akibia's industry-trained and certified engineers provide your clients with efficient problem resolution and practical solutions to performance issues. Our team of engineers leverages a knowledge base of best practices to provide updates to customers to ensure minimal downtime of their business-critical network infrastructure. Our flexible and innovative approach to providing support also allows us to work with you to customize a support solution to suit each client’s specific requirements. These solutions provide significant value to your clients while also improving your relatiopnship, strengthening the customer's committment to you and minimizing competitors in the client environment.

Akibia’s Support Services provide the following benefits to the end customer:

  • Faster Resolution – Akibia's solution-oriented approach is to diagnose and resolve all technical support issues as efficiently as possible for our customers - maximizing the availability of their network infrastructure. Akibia's average call answer time is less than 19 seconds, and our engineers do not use voicemail or scripts. Our experienced engineers know the customer's environment and respond quickly with solutions that ensure maximum uptime.
  • Single Point of Contact – Akibia enables clients to consolidate all of their data center, network and security infrastructure support under a single contract with you - which streamlines issue resolution for the customer. In addition to providing network infrastructure support, Akibia also provides Data Center Support for Sun, HP, IBM, Dell, EMC and NetApp systems as well as Security Infrastructure Support for CheckPoint and Blue Coat's security solutions.
  • Experienced, Knowledgeable Support Engineers – Akibia's industry-certified engineers average over ten years of experience in the field. Because Akibia is often responsible for multiple solutions within the customer's environment, our engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.

Learn more about partnering with Akibia, here.

Contact your Akibia partner sales representative today to learn more at 1-866-4-AKIBIA.