Delivering Independent IT Services Worldwide

Serving as a single point of contact for multiple support needs

Since our founding as Polaris Service as an independent IT services provider in 1988, Akibia has been completely focused on delivering multivendor, multi-platform solutions to support the critical data center environments and security infrastructure of leading companies worldwide. All of Akibia's business processes, from field service to sales and support, are developed by executives with extensive IT experience and technical understanding. We provide unbiased and product-neutral services, enabling our customers to consolidate vendors with a single point of contact support solution.

Partnering for Sustained Success

Continually improving service quality while reducing costs

Akibia strives to serve as a long-term partner for its customers, combining people, processes and infrastructure, to develop high-quality and cost-effective support solutions. The benefits of an Akibia partnership include improved responsiveness, enhanced efficiency, reduced support costs, clearly defined escalation processes and simplified account management, and are further perpetuated by additional value-added services Akibia can provide across the technology landscape.

Customizing Cost-effective Solutions to Meet Specific Needs

Thinking Like a Customer to provide live technical support, all day, every day

Akibia's hallmark flexibility enables us to custom-develop solutions to meet specific support requirements, ensuring customers pay only for the service levels and features they actually need. Our Customer Care Centers in the United States and Europe are staffed exclusively with career technical support professionals, experts in their fields, and available to answer questions 24x7x365. The willingness to tailor solutions and provide live support around the clock, around the world, is indicative of our corporate "Think Like a Customer" (TLC²) service philosophy, which promoted Trust, Loyalty and Commitment and ensures that the customer's satisfaction always comes first with Akibia.