Akibia’s Network Support Services for Q1 Fiscal Year 2012 up 54%
September 13, 2011
Westborough, MA – September 13 -- Akibia, a leading provider of consulting, integration, support, and managed services for data center, network and security solutions, announced today that network support service has increased 54% for Q1 fiscal year 2012.
Akibia’s traction in network support services can be attributed to a number of factors, including:
- Cost-Effective Solutions – Akibia can save customers 25-40% more than the original equipment manufacturers (OEM) on maintenance services.
- Faster Resolution – Akibia's call answer time is less than 19 seconds, and engineers do not use voicemail or scripts, leading to faster call resolution and more satisfied clients.
- Focus on Service – Akibia’s extensive knowledge, expertise and best practices supporting high-availability infrastructure enables delivery of the highest standard of service and support to clients.
“We have been extremely impressed with Akibia’s response times and technical knowledge of our network appliances. We will continue to roll more of our hardware to the Akibia contract,” stated the Network Manager of a Fortune 500 insurance company.
“By providing customized service level agreements (SLAs) Akibia ensures clients only pay for the support levels they require, said Tom Tucker, President and CEO of Akibia. While OEMs may incentivize clients to upgrade to expensive new equipment before it is necessary, Akibia is focused on helping clients maximize their existing infrastructure.”
Akibia provides 24x7 hardware maintenance services for all major brands of network hardware. Services include global technical support, best-in-class logistics and delivery of parts, trained and certified onsite labor support, and hardware maintenance training.
About Akibia (www.akibia.com)
Akibia, a Zensar company, provides innovative Infrastructure Management solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with our customers to deliver solutions that improve the availability, reliability and performance of their data center, network and security infrastructure. Using its multi-shore capabilities, Akibia combines expert consulting, integration and support services with world-class customer service to help IT organizations reduce costs, increase efficiencies and manage risk in the data center.
About Zensar Technologies (www.zensar.com)
Zensar Technologies is among the top 20 software services providers from India. Zensar is the world's first enterprise-wide SEI CMM Level 5 Company and was also later certified as a CMMI Level 5 Company with industry expertise that spans Retail, Manufacturing, Banking, Insurance, Energy and Utilities, Media and Connected Services – Government, Education and Healthcare. An RPG Group company, Zensar has more than 6000 employees with sales and operations presence across US, UK, Germany, Sweden, Finland, Middle East, South Africa, Singapore, Australia, China and Japan. The Company delivers comprehensive services in mission-critical applications, enterprise applications, e-business, BPO and Knowledge Services. The Company has developed tools and methodologies, including the proprietary Solution Blue Print (SBP), which enables its clients with innovative business solutions and a rapid 'go-to-market' capability. The Company supports Fortune 500 clients with software business solutions that help them compete in the digital economy.
About RPG Enterprises (www.rpg.com)
RPG Enterprises is one of India's largest industrial conglomerates. With over 16 companies in its fold, the group has a strong presence in 8 business sectors. Established in 1979, RPG Enterprises is one of India’s fastest growing business groups with a turnover touching Rs. 17,000 cr. The group has more than sixteen companies managing diverse business interests in the areas of Power, Tyre, Infrastructure, IT, Retail, Entertainment, Carbon Black and Specialty.
Julie Machnik, Marketing Communications Manager
Certain statements in this release concerning our future growth prospects are forward-looking statements which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. The Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.