Traction in Storage Support

Akibia’s Proven, High-Value, Cost-Effective Support Offering Includes Service on EMC and NetApp Systems

October 21, 2010

Westborough, MA - Akibia, a leading provider of consulting, integration and support for data center, network and security solutions, announced today that it has gained more than 200 new customers for its storage support services in the last twelve months. Akibia supports Sun, HP, IBM, Dell, EMC, and NetApp systems, among others.

Akibia’s significant traction in storage support services is attributed to a number of factors, including:

  • Commitment to Exceptional Service – Akibia is committed to the highest levels of customer satisfaction, resulting in a 95% customer retention rate.
  • Experience and Expertise - Akibia's industry certified engineers average over ten years of experience in the field and maintain the required certifications. The technical support center includes a state-of-the-art lab where Level 3 engineers can recreate customer issues to quickly and effectively remediate concerns. A robust knowledgebase includes best practices for addressing system failures.
  • Cost-Effective Solutions – Akibia can save customers 25-40% more than the original equipment manufacturers (OEM) on maintenance services. By providing customized service level agreements (SLAs) Akibia ensures clients only pay for the support levels they require. While OEMs may incentivize clients to upgrade to expensive new equipment before it is necessary, Akibia is focused on helping clients maximize their existing infrastructure.

Akibia’s server and storage support service includes 24x7 technical support, logistics and parts sourcing, field engineering and system training and provide the following benefits to clients: 

  • Single Point of Contact – As data centers become more complex many clients prefer the security that comes with Akibia as their single point of contact for multivendor support. By supporting the client’ server, storage, network and security equipment Akibia leverages a strong understanding of the total environment to quickly address issues.
  • Faster Resolution – Akibia's call answer time is less than 19 seconds, and the engineers do not use voicemail or scripts, leading to faster call resolution and more satisfied clients.
  • Global Support Capabilities – Akibia’s team of engineers is located across the globe and can support systems in North America, Latin America, Europe, the Middle East and Asia-Pac.

“The traction we have seen in the past twelve months for our storage services is a direct result of our proven value, strong customer relationships and cost-effective approach to service,” said Tom Tucker, CEO of Akibia. “As the single point of contact in our clients’ data centers, supporting server, storage, network and security systems, we are able to ensure our clients maximize data center performance while minimizing maintenance budgets and delaying unnecessary system refreshes.”

About Akibia, Inc.
Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with our customers to deliver solutions that improve the availability, reliability and performance of their data center, network and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations reduce costs, increase efficiencies and manage risk in the data center. Founded in 1988, Akibia is an independent IT services company with offices throughout the United States and Europe. Visit www.Akibia.com for more information.