Why Akibia
Single Point of Contact
With deep technical knowledge across a wide range of server, storage, network and security platforms as well as operating systems and software, we provide best-in-class support for our clients’ multivendor data center environments. Consolidating support providers into a single point of contact provides considerable cost savings for our customers and eliminates challenges related to managing multiple vendors and contracts.
Focus on Service
Since 1988, Akibia has been delivering consulting, integration and support services to help clients optimize, secure, manage and support their mission-critical infrastructure. Founded as an independent services provider, Akibia is committed to delivering the highest standard of service and support. Our cumulative knowledge, experience and best practices enable us to provide the optimal customer solution based on a thorough understanding of their needs. By supporting many of the solutions we design and implement Akibia’s focus is always on providing the highest quality of service.
Customer–Centric Services Philosophy
Akibia’s service philosophy is premised on enabling and empowering our clients and delivering a solution that meets their unique needs. Everything we do at Akibia emphasizes providing exceptional service and an excellent customer experience. Our TLC² philosophy motivates every employee to always ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment. As a result, we consistently surpass industry standards for customer retention, with a 95% retention rate. Many of our customers have been with Akibia for over 10 years.
Our People and Expertise
Akibia’s deep technical knowledge across a wide range of hardware, software and technology platforms allows us to deliver innovative solutions to meet our clients’ evolving data center, network, security and compliance challenges. Our engineering talent sets us apart and enables us to provide outstanding services and best-in-class support for our clients’ mission-critical infrastructure.
Cost–Effective Solutions
As the leading provider of data center, network and security solutions all Akibia services are geared towards helping clients reduce costs, increase efficiencies and manage risk. We enable clients to consolidate all their data center, network and security support needs under a single point of contact while realizing considerable cost savings and superior service. Akibia’s hallmark flexibility ensures we deliver cost–effective solutions tailored to the unique requirements of each client. Our customized approach to delivering services enables clients to eliminate unnecessary costs and maximize the value of their existing infrastructure investments.
Proven Methodology
Akibia’s team of consultants utilize industry best practices and our established methodology to deliver a total solution to the customer that exceeds their requirements, leveraging best-in-breed technology, people, processes, policies and procedures.
Partnering for Sustained Success
Recognizing that each client’s requirements are unique to their business and IT environment, Akibia’s approach is to partner closely with our clients to deliver cost-effective solutions custom-designed to meet their unique needs. Akibia is a long-term partner to our customers and acts as an independent advisor helping them to make informed, objective strategic decisions that will enable them to address their long term data center, risk management, compliance and networking goals.
