Logistics and Field Support
Contact Akibia SalesExtending Support Beyond the Call Center to On-Site Services
Technology organizations are often challenged when it comes to extending their technical support capability beyond call center / help desk support to include on–site support – where an experienced field engineer is dispatched to the client’s location with the right part to repair a system that is down.
Building and managing a field support and logistics operation is complex and can be very difficult to scale in a cost–effective manner. In addition to prohibitive start–up costs, the focus and investment required to plan parts bank locations, optimize stocking levels on a daily basis, and hire, train and retain a field engineering team is considerable.
Akibia’s Outsourced Logistics and Field Support Services enable our technology customers - that lack the resources, economies of scale and best practices to ensure efficient and effective customer service, to deliver expert on–site support to their clients.
Delivering Best-in-Class Logistics Support – Ensuring the Right Part is in the Right Place at the Right Time
By partnering with Akibia for logistics support, Akibia’s technology clients are assured that the right part will be available in the right place at the right time to support their customer base – enabling either their own engineers, their client’s, or Akibia’s engineers to perform the on–site maintenance on systems that are down, according to the terms of the SLA.
Akibia enables our technology clients to deliver expert service to their customers without having to invest in the infrastructure, systems, processes and internal best practices necessary to build and maintain an effective and efficient spare parts bank network.
Leverage Akibia’s Skilled Field Labor Organization to Deliver Support
Akibia’s highly trained field engineering team helps many of our technology customers to support their installed base – providing efficient and effective on–site labor. Our field engineers are skilled in diagnosing and remediating any issue as quickly as possible to minimize downtime. Our solution–oriented approach and 'Think Like a Customer' services culture ensure only an experienced engineer is dispatched to efficiently resolve the problem according to the terms of the SLA.
Often combined with Logistics Support and/or Call Center/Technical Support outsourcing, Akibia’s On–site Field Labor Support Services further Akibia’s goal to serve as a long–term and valued partner to our technology clients - enabling them to provide superior and cost–effective customer service to their client base, and to focus on more strategic and core initiatives.
