Akibia's Customized Approach to Data Center Support

At Akibia, we recognize that every client’s support needs are unique to their business and IT environment. Rather than offering pre–packaged support plans, which may require clients to pay for services they do not need, Akibia works closely with each client to evaluate their requirements and to create a customized support solution that enhances service quality and reduces costs.

With proven expertise supporting complex heterogeneous environments, we enable clients to increase efficiencies by consolidating support vendors across multiple platforms. As part of our ongoing partnership with clients, we offer reporting and analysis to identify trends and provide recommendations on how to maximize performance and lower their IT support costs over time.

The Cost-Effective Alternative

Akibia’s Data Center Support Services ensure clients minimize downtime while realizing significant cost–efficiencies. As an independent services provider, Akibia helps clients leverage their existing infrastructure by providing support for all the servers and storage systems in their environment including end–of–life systems. By consolidating their support providers under a single point of contacts, Akibia clients also realize considerable cost savings.

Akibia’s customized and consultative approach to delivering service offers extensive cost savings over traditional OEM support alternatives: Our ability to customize Service Level Agreements (SLAs) on a per–system basis, based on a thorough understanding of the customer’s environment, ensures clients only pay for the levels of support they require.

For many clients, we tailor a solution that combines on–site support with Service Partner – Akibia’s innovative approach to self–maintenance, with a variety of customized response times, coverage options and call flows, as well as remote monitoring and diagnostic tools, to create a more cost–effective support solution. 

Additionally, Akibia’s Remote Monitoring Service helps clients avert downtime by allowing them to performance-tune their environment, and also notifies them of any hardware failures in real–time, thereby expediting the remediation process, and reducing the time–to–repair. Finally, Akibia’s economies of scale, best practices and focus on service allow us to pass on additional savings to our clients, while delivering superior service and support.

To learn how Akibia can help you realize cost savings of 25–40% on your data center support, please contact us at 1-866-4-Akibia.

The Akibia Difference

With over 20 years experience supporting multivendor, multi-platform infrastructure, we have worked with some of the most demanding, mission-critical data centers in the world, ensuring they are optimized for availability and performance. Akibia brings the following value to our clients:

• Single Point of Contact – With deep technical knowledge across a wide range of server, storage, network and security platforms as well as operating systems and software, we provide best-in-class support for our clients’ multivendor data center environments. Consolidating support providers into a single point of contact provides considerable cost savings for our customers.
• Focus on Service – Founded as an independent services provider, Akibia’s cumulative knowledge, expertise, experience and best practices supporting mission-critical data centers enables us to deliver the highest levels of service and support.
• Cost-Effective Alternative - Akibia's Data Center Support Services are focused on minimizing downtime for our clients but also on enabling them to significantly reduce their maintenance costs. As an independent services provider we help clients leverage their existing infrastructure by providing support for all the server and storage systems in their environment, including end-of-life systems. Our customized and consultative approach to designing support solutions for our clients ensures they do not pay for services they do not need.