Network Support

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Your Network Enables Your Global Business

You Need an Experienced and Knowledgeable Team Supporting Your Network.

24x7 Support to Ensure Maximum Network Reliability

With IT agility, availability and reliability on the line, organizations demand constant network uptime, and the highest level of support of their network infrastructure. Akibia has been delivering mission-critical data center support since 1988, and as experts in network consulting and integration services, Akibia is uniquely suited to support our clients' network environments.

Akibia’s Superior Network Infrastructure Support Services

Akibia’s 24x7 global support capabilities ensure our customers benefit from maximum network availability and performance. Akibia provides support for Cisco, Extreme Networks, Riverbed, BlueCoat and Citrix environments.

Akibia Provides a Singe Point of Contact for Support and Faster Problem Resolution

Akibia's industry-trained and certified engineers provide our clients with efficient problem resolution and practical solutions to performance issues. Our team of engineers leverages a knowledge base of best practices to provide updates to customers to ensure minimal downtime of their business-critical network infrastructure. Our flexible and innovative approach to providing support also allows us to customize a support solution to suit each client’s specific requirements.

Akibia’s Support Services provide the following benefits to its customers:

  • Faster Resolution – Akibia's solution-oriented approach is to diagnose and resolve all technical support issues as efficiently as possible for our customers - maximizing the availability of their network infrastructure. Akibia's average call answer time is less than 19 seconds, and our engineers do not use voicemail or scripts. Our experienced engineers know the customer's environment and respond quickly with solutions that ensure maximum uptime.
  • Single Point of Contact – Akibia enables clients to consolidate all of their data center, network and security infrastructure support under a single support - which streamlines issue resolution for the customer. In addition to providing network infrastructure support, Akibia also provides Data Center Support for Sun, HP, IBM, Dell, EMC and NetApp systems as well as Security Infrastructure Support for CheckPoint and Blue Coat's security solutions.
  • Experienced, Knowledgeable Support Engineers – Akibia's industry-certified engineers average over ten years of experience in the field. Because Akibia is often responsible for multiple solutions within the customer's environment, our engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.
  • Full Life-Cycle Partnership – As the customer's design, implementation and support partner Akibia has greater insight into how the customer's network solution is integrated into their infrastructure. Our support engineers can easily collaborate with the design engineers to pin-point and remediate issues quickly.

Akibia’s Network Infrastructure Support Solutions

Akibia provides the following network infrastructure support services:

Cisco Support - Akibia's customized Cisco support solutions enable clients to maximize the uptime and reliability of their high-availability Cisco routing and switching environment. Akibia offers a portfolio of support options to clients allowing them to tailor their Cisco support solution and their service level agreements (SLAs) to their unique business needs. Our support is premised on delivering exceptional quality of service and enabling the customer to realize cost savings and increase efficiencies within their Cisco networking infrastructure.

Blue Coat Support – As a premier Blue Coat BlueTouch Support Partner, Akibia leverages our significant expertise and experience with Blue Coat systems, and knowledge of our clients' specific infrastructure to ensure better performance and support of their WAN Optimization solutions.

Citrix Proactive Support  – Akibia’s Citrix XenApp support solution provides clients with certified and highly-skilled engineers to help with the proactive planning, remediation and optimization of their Citrix environment, as well as 24x7 technical support.

Extreme Networks Support – As an Extreme Networks Authorized Partnerworks Support partner, Akibia’s technical support ensures customers realize greater end-user productivity through better network performance and support.

Riverbed Support – Akibia’s 24x7 Riverbed Support solution ensures companies’ Application Acceleration and Availability solutions are maintaining maximum performance levels.

Why Leverage Akibia for Network Infrastructure Support?

Since 1988, Akibia ha been supporting some of the most demanding and mission-critical infrastructure in the world. Our expertise in the network infrastructure solutions we support ensures fast and efficient problem diagnosis and resolution for our customers. Akibia’s clients rely on us for their network support for the following reasons:

  • Our Networking Experience - For over twenty years, Akibia has been providing objective network consulting, integration and support services.
  • Our Expertise – Our industry-certified network engineers understand the critical nature of an organization’s network infrastructure and the significant demands enterprise users place on the network today. Our expertise in the devices we support ensures fast and efficient issue resolution. Many of our support engineers average over ten years of experience in the field.
  • Focus on Service – Founded as an independent services provider, Akibia’s cumulative knowledge, expertise, experience and best practices supporting high-availability infrastructure enables us to deliver the highest standard of service and support to our clients.
  • Customer Focus – Our customer-focused service philosophy ensures we understand our clients’ unique requirements and provide a customized support solution that enables them to meet their business goals. Everything we do at Akibia emphasizes providing excellent customer service. Our TLC2 service philosophy motivates every Akibia employee to constantly ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment.
  • Partnering for Success – Akibia collaborates with our partners to ensure we deliver best-in-breed network consulting, integration and support services to our customers.