Helping Companies Focus on Core Competencies

For many companies, providing 24x7 call handling or technical support to their clients is not a core competency; for still others, it becomes cost-inefficient to deliver live telephone support with after-hours or weekend coverage. These customer-centric services, however, are highly valued by end users, and can generate real loyalty in the marketplace.

Our Experience is our Expertise

Our long-standing industry reputation of providing live technical support to end users began with our founding in 1988, and remains a core competency today. As a product-independent IT services company, Akibia is able to deliver expert support for complex proprietary hardware and software. Our call centers in the United States and Europe are staffed exclusively with professional customer service representatives and technical support engineers, ensuring satisfaction on every call.

Customized Support for OEMs and Software Publishers

Unlike traditional outsourcing, Akibia's call center solution works to supplement and enhance our customers' existing infrastructure and processes. Our hallmark flexibility enables us to partner with companies that manufacture hardware or develop software, and require customer service solutions that range anywhere from Level 0/1 call handling to full 24x7 global technical support with customized SLAs.

Leverage our Innovative Pricing and Economies of Scale

Akibia's innovative pricing schedules ensure companies pay only for the coverage levels they actually use, on a monthly basis. Additional cost savings are passed on to our customers as they leverage our well-established economies of scale, allowing us to tailor solutions that are efficient, effective and ROI-friendly.

Reducing Call Volumes Over Time

Akibia's comprehensive reporting services can help companies identify recurring issues or trends within their own client base. We then provide actionable recommendations to reduce the monthly call volumes over time, which further lowers your call center costs on a continuing basis.