Enabling Superior Customer Service

Managing field support and logistics operations is a complex task that requires continuous attention. In addition to prohibitive start-up costs, the focus required to plan parts banks locations, optimize stocking levels on a daily basis, and hire, train and retain field engineers requires multiple full-time and experienced resources. Akibia is able to solve these issues for organizations that want to deliver expert support to their customers in the field but lack the resources, economies of scale and best practices to ensure efficient and effective customer service.

Solving Parts Banks and Logistics Issues

By partnering with Akibia, companies can be assured that the right part will be in the right place, enabling their engineers in the field to perform the maintenance on their customer's site according to the terms of the SLA. Akibia enables our clients to focus on delivering expert service to their customers, regionally or nationwide, without having to invest in the internal best practices and economies of scale necessary to build and maintain an effective and efficient spare parts bank network.

Deploying Skilled Labor in the Field

Akibia helps companies install, diagnose and repair proprietary products in the field with tailored deployment services that supply expert engineers or professional service labor to meet specific needs. Augmented by innovative technologies for customized imaging and remote infrastructure monitoring, Akibia's staff can offer extremely efficient solutions to roll out a new technology platform or enhance an existing one. Often combined with logistics management or call center outsourcing, labor deployment services furthers Akibia's goal to serve as a long-term and valued partner, enabling businesses around the world to provide superior and cost-effective customer service to their client base while focusing on more strategic and core initiatives.