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Increase the Reliability of Your Firewall and VPN Infrastructure with Akibia’s Enhanced Support Services

As the backbone of most companies’ security framework, their firewall and VPN infrastructure are mission-critical assets requiring the highest standard of support – to ensure maximum availability.

With 20 years experience supporting complex, high-availability IT environments, and as experts in firewall and VPN design and implementation, Akibia is uniquely suited to support your security infrastructure. Akibia supports Check Point’s full suite of security products and the Nokia IP platform.

Our portfolio of Security Infrastructure Support Services includes:

Akibia’s 24x7 technical support center is staffed by Check Point and Nokia-certified engineers, who are expert in firewalls, VPNs, Intrusion Prevention Systems (IPS) and endpoint security. Our flexible and innovative approach to delivering technical support allows our clients to customize a solution to meet their unique requirements.

Basic Support

Akibia’s Basic Support helps clients diagnose, resolve and manage their Check Point and Nokia security infrastructure issues during regular business hours and is a cost-effective alternative for less critical security infrastructure applications.

Premium Support

Akibia’s Premium Support solution provides clients with 24x7 access to our technical support center and incorporates guaranteed response times, ensuring efficient and effective problem resolution. Many Akibia clients choose to customize a solution that incorporates a combination of Premium and Basic Support.

Monitored Firewall & VPN Service

Leveraging proprietary technology, Akibia’s 24x7 Monitored Support Service combines Premium Support with predictive monitoring – providing clients with proactive alerts and updates regarding the availability and performance of the corporate firewalls and VPNs.

By setting capacity and threshold parameters, most potential problems can be identified and averted before the client experiences a critical failure. If a failure does occur our technical support center is notified in real-time and can expedite the repair process. Through the advanced notification of potential problems and faster response times and problem resolution when failures do occur, we enable clients to reduce threats and maximize network uptime.

Managed Firewall & VPN Service

For those companies looking to outsource their support, Akibia offers a Managed Support Service, which provides proactive monitoring and management of our clients’ firewall and VPN environment.

As part of this service we partner with customers, becoming an extension of their internal IT staff, to deliver a total support solution. As IT security experts, Akibia has the knowledge, expertise and processes as well as the technology and best practices to effectively manage our clients’ entire corporate firewalls and VPN infrastructure.