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Increase the Reliability of Your Highly Available Security Devices with Akibia Support Services

With 20 years experience supporting complex, highly available IT environments, and as experts in network and security design and implementation, Akibia is uniquely suited to support your security infrastructure. Akibia supports solutions from Check Point Software Technologies and the Nokia IP platform as well as solutions from Blue Coat Systems and Extreme Networks.

Our Security Support solutions include:

Akibia’s 24x7 technical support center is staffed by manufacturer and industry certified engineers, who are expert in security infrastructure. Our flexible and innovative approach to delivering technical support allows our clients to customize a solution to meet their unique requirements.

Basic Firewall Support

Akibia’s Basic Support helps clients diagnose, resolve and manage their Check Point and Nokia security infrastructure issues during regular business hours and is a cost-effective alternative for less critical security infrastructure applications.

Premium Firewall Support

Akibia’s Premium Support solution provides clients with 24x7 access to our technical support center and incorporates guaranteed response times, ensuring efficient and effective problem resolution. Many Akibia clients choose to customize a solution that incorporates a combination of Premium and Basic Support.

Blue Coat Premium Support

Akibia’s Blue Coat Premium Support offers 24x7 support for Blue Coat devices. Our team of engineers understands our customers’ environments and responds quickly to resolve the issue and ensure maximum uptime and performance.

Extreme Networks Premium Support

As an Extreme Networks Authorized Support Partner, Akibia provides customers with access to our 24x7 technical support center staffed by certified engineers who are trained to identify and resolve any client issues with their devices as efficiently and effectively as possible. Akibia’s technical support ensures customers realize greater end-user productivity through better network performance.

Monitored Firewall & VPN Service

Leveraging proprietary technology, Akibia’s 24x7 Monitored Support Service combines Premium Support with predictive monitoring – providing clients with proactive alerts and updates regarding the availability and performance of the corporate firewalls and VPNs.

By setting capacity and threshold parameters, most potential problems can be identified and averted before the client experiences a critical failure. If a failure does occur our technical support center is notified in real-time and can expedite the repair process. Through the advanced notification of potential problems and faster response times and problem resolution when failures do occur, we enable clients to reduce threats and maximize network uptime.

Managed Firewall & VPN Service

For those companies looking to outsource their support, Akibia offers a Managed Support Service, which provides proactive monitoring and management of our clients’ firewall and VPN environment.

As part of this service we partner with customers, becoming an extension of their internal IT staff, to deliver a total support solution. As IT security experts, Akibia has the knowledge, expertise and processes as well as the technology and best practices to effectively manage our clients’ entire corporate firewalls and VPN infrastructure.