Lower Cost, High-Value Multivendor Systems Maintenance

As part of Akibia’s Multivendor Systems Maintenance Services we partner with our clients to develop a cost–effective support solution customized to meet their unique requirements. Akibia is renowned for delivering exceptional service and support and for creating highly flexible solutions to enable clients to minimize the prohibitive cost of downtime, maximize the value of their current infrastructure investments and considerably reduce their support costs by 25–40%. Akibia offers:

• On–site Service and Support – Akibia’s On–site Service provides 24x7 technical support, the delivery of replacement parts and on–site labor, ensuring an experienced engineer arrives at the client site with the right parts to efficiently repair the system within the terms of the client’s Service Level Agreement (SLA).
• Service Partner – Service Partner, Akibia’s innovative self–maintenance service offering, is a cost–effective alternative to on–site service where we provide 24x7 technical support, the delivery of replacement parts and training to empower our clients to leverage their own technical resources to support their systems.

For more information on Multivendor Systems Maintenance please visit our Data Center Support section.

Additional Support Services

• Remote Monitoring - Akibia's Remote Monitoring Service is a proactive solution that helps clients maximize systems uptime through the advanced notification of potential issues and faster problem resolution when failures occur - by proactively monitoring their infrastructure and application environment 24x7.
• Data Center Relocations – Akibia’s Data Center Relocation services include complete planning, asset management, moving and re-installing. Akibia’s expert team handles the entire process for the client to ensure a successful relocation of the mission-critical systems, whether companies are moving their data centers within the building or to a new green data center.
• Hardware Procurement – Akibia’s consultative approach to support ensures our client’s maximize the value of their infrastructure. Akibia’s team will help clients determine if new or refurbished parts are required, and procure them at the best prices.

Akibia’s Customized, Cost Effective Approach to Data Center Support

At Akibia, we recognize that every client’s support needs are unique to their business and IT environment. Rather than offering pre–packaged service plans, which may require clients to pay for services they do not need, Akibia works closely with each customer to carefully evaluate their support requirements and to create a customized support solution that enhances service quality while also significantly reducing support costs.

With proven expertise supporting complex heterogeneous environments, we enable our customers to increase efficiencies by consolidating vendors across multiple hardware platforms and operating systems. As part of the ongoing partnership with our customers, we offer comprehensive reporting and analysis to help identify trends and provide recommendations on how to maximize performance and lower their IT support costs over time.

Akibia’s Data Center Support Services ensure clients minimize downtime while realizing significant cost–efficiencies. As an independent services provider, Akibia helps clients leverage their existing infrastructure by providing support for all the servers and storage systems in their environment including end–of–life systems. Additionally, Akibia’s Real–Time Hardware Failure Notification Service expedites the remediation process, and reduces the time–to–repair, by notifying clients proactively in the event of a hardware failure.

Akibia’s customized approach to delivering service offers extensive cost savings over traditional OEM support alternatives: Our ability to customize Service Level Agreements (SLAs) on a per–system basis, based on a thorough understanding of the customer’s environment, ensures clients only pay for the levels of support they require.

Finally, Akibia’s economies of scale, best practices and focus on service allow us to pass on additional savings to our clients, while delivering superior levels of service and support.