Akibia Support

Managing Too Many Support Providers?

Akibia is Your Single Point of Contact for Mission-Critical Multivendor Support.

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Supporting Mission-Critical Data Center, Network and Security Infrastructure

Many companies feel trapped by the high-cost and inflexible support services of hardware and software OEMs. Companies struggle with cost containment as their maintenance and support contracts approach 80% of the company’s overall IT budget. But there is an alternative.

Akibia is the alternative data center, network and security support provider and can save organizations as much as 25-40% on their overall data center maintenance budgets while improving service levels through more customized support offerings, proven best practices and a commitment to customer satisfaction.

Consolidate All of Your Infrastructure Support Needs Under a Single Point of Contact

  • Data Center Support – Akibia provides mission-critical data center support for our clients' multivendor server and storage infrastructure. We support Sun Microsystems, Hewlett-Packard, IBM, Dell, EMC and NetApp server and storage systems.
  • Security Infrastructure Support – Akibia’s experience and certified engineers provide 24x7 support of Check Point, Juniper and Blue Coat Systems security solutions.
  • Network Infrastructure Support – Akibia ensures client’s network infrastructure obtain maximum performance and reliability. We support Cisco, Citrix, Blue Coat, Extreme Networks, Juniper and Riverbed solutions.

By partnering with Akibia, an independent, trusted advisor, instead of multiple support providers, customers benefit from Akibia's comprehensive knowledge of their environment, and greater customization, flexibility and commitment to exceptional customer service.

Our Approach

The global Akibia technical support center is available 24x7 and is staffed by industry and vendor certified engineers who speak English, Dutch, Spanish and German. Akibia’s flexible and innovative approach to providing technical support allows significant customization to suit each client’s specific requirements.

Akibia’s Support Services provide the following benefits to customers:

The Akibia Difference

  • Single Point of Contact for Multivendor Support – Because Akibia is often responsible for multiple solutions within the customer environment, our customers are not burdened with multiple support contracts and do not have to manage complex vendor SLAs.
  • Experienced, Knowledgeable Support Engineers – Akibia's industry certified engineers average ten years of experience in the field. Our engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly, because they have an understanding of the entire environment.
  • Full Life-Cycle Partnership – In regards to network and security solutions, we are the client’s design, implementation and support partner. Akibia has greater insight into the scope of the solutions we support in our client’s infrastructure. Support engineers can easily collaborate with the design engineers to pin point and remediate issues quickly
  • Faster Resolution – Akibia's call answer time is less than 25 seconds, and the engineers do not use voicemail or scripts. Dedicated engineers know the customer's environment and respond quickly with solutions.