Network Support

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Your Network Infrastructure Needs To Support Global Operations

Akibia's 24x7 Mission-Critical Support Helps Ensure Maximum Uptime

Respond To Global Network Demands with 24x7 Support

With business efficiency and agility on the line, organizations demand constant uptime of their network infrastructure. Akibia’s 24x7 global support center ensures our customers benefit from maximum network performance and availability. Our industry-trained and certified engineers provide our customers with fast problem resolution and advanced solutions to performance issues. Akibia’s proactive team leverages a knowledge base of best practices to provides updates to customers to ensure minimal downtime of their business-critical infrastructure.

Akibia’s Superior Network Infrastructure Support Services

Akibia’s technical support services for Cisco, Extreme Networks, Citrix, Juniper, Riverbed and BlueCoat provide our customers with the following benefits:

The Akibia technical support center is available 24x7 and is staffed by industry and vendor certified engineers. Akibia’s flexible and innovative approach to providing technical support allows significant customization to suit each client’s specific requirements. Akibia’s Support Services provide the following benefits to its customers:

  • Experienced, Knowledgeable Support Engineers – Akibia's industry certified engineers average ten years of experience in the field. Because Akibia is often responsible for multiple solutions within the customer environment, the engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.
  • Full Life-Cycle Partnership – As the customer's design, implementation and support partner Akibia has greater insight into the scope of the solution and how the Extreme Networks solution is integrated in the infrastructure. Support engineers can easily collaborate with the design engineers to pin point and remediate issues quickly
  • Faster Resolution – Akibia's call answer time is less than 25 seconds, and the engineers do not use voicemail or scripts. Dedicated engineers know the customer's environment and respond quickly with solutions.
  • Single Point of Contact – Akibia is its clients’ single point of contact for support, which streamlines service resolution for the customer. Also provides Data Center Support for Sun, HP, IBM, Dell, EMC and NetApp systems as well as support for CheckPoint security solutions and managed and monitored firewall environments.

Akibia's Network Infrastructure Support Solutions

  • Blue Coat BlueTouch™ Support Partner Program – As one of the premier Blue Coat BlueTouch Support Partners Akibia leverages significant knowledge of Blue Coat systems, and our clients specific infrastructure to ensure better performance of the client’s WAN Optimization solutions.
  • Citrix Proactive Support Plan – Akibia’s Citrix XenApp support solution provides clients with certified and highly-skilled engineers to help with proactive remediation, planning and development, as well as 24x7 phone support.
  • Extreme Networks Authorized Partnerworks Support Partner – As an Extreme Networks Authorized Support partner, Akibia’s technical support ensures customers realize greater end-user productivity through better network performance.
  • Riverbed Support Partner – Akibia’s 24x7 Riverbed Support solution ensures companies’ Application Acceleration and Availability solutions are maintaining maximum performance levels.

  • Cisco Support - Akibia's customized Cisco support solutions enable clients to maximize the uptime and reliability of their high-availability Cisco routing and switching environment.

  • Juniper Networks Operate Specialist - As an Operate and Elite Partner we ensure Juniper's network infrastructure and security solutions meet peak performance levels. 

Why Leverage Akibia for Network Infrastructure Support?

Since 1988, Akibia ha been supporting some of the most demanding and mission-critical infrastructure in the world. Our expertise in the network infrastructure solutions we support ensures fast and efficient problem diagnosis and resolution for our customers. Akibia’s clients rely on us for their technical support for the following reasons:

  • Our Expertise – Our industry-certified network engineers understand the critical nature of an organization’s network infrastructure and the significant demands enterprise users place on the network today. Our expertise in the devices we support ensures fast and efficient support. Many of our support engineers average over ten years of experience in the field.
  • Focus on Service – Founded as an independent services provider, Akibia’s cumulative knowledge, expertise, experience and best practices supporting high-availability infrastructure enables us to deliver the highest standard of service and support to our clients.
  • Customer Focus – Our customer-focused service philosophy ensures we understand our clients’ unique requirements and provide a customize support solution that enables them to meet their business goals. Everything we do at Akibia emphasizes providing excellent customer service. Our TLC2 service philosophy motivates every Akibia employee to constantly ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment.
  • Partnering for Success – As a long term, successful consulting, integration and support partner Akibia collaborates with our partners to ensure we deliver best-in-breed security solutions to our customers.