Single Point of Contact for Data Center Support

Since our founding in 1988, Akibia has been helping companies increase the reliability and availability of their critical systems with comprehensive support coverage for the hardware and software that make up their IT infrastructure.

As a third party maintenance provider we serve as the single point of contact and provide multivendor hardware maintenance and operating system support for complex, multi-platform environments including Sun Microsystems, Hewlett-Packard, Compaq and Dell systems running on UNIX, Linux and Windows platforms.

Our Approach

At Akibia, we recognize that every company's support needs are unique to their business and IT environment. Rather than offering pre-packaged service plans, which may require clients to pay for services they do not need, Akibia works closely with each customer to carefully evaluate their support requirements and to create a customized support solution that enhances service quality while also reducing costs.

With proven expertise supporting complex heterogeneous environments, we enable our customers to increase efficiencies by consolidating vendors across multiple hardware types and operating systems. As part of the ongoing partnership with our customers, we offer comprehensive reporting and ongoing analysis to help identify trends and provide actionable recommendations to lower their IT support costs over time.

Customized, Cost-Effective Support Solutions

Akibia's customized approach to delivering service offers significant cost savings over many traditional support alternatives. Our ability to customize a solution on a per-server basis, based on a thorough understanding of the client's environment, ensures customers only pay for the levels of support they actually require.

For many clients, Akibia will tailor a solution that combines on-site service and "Service Partner" – our innovative approach to self-maintenance – with a variety of response times, coverage options, customized call flows, remote monitoring and diagnostic tools, depending how critical the server is and the level of support needed. Our economies of scale, best practices and focus on service allow us to pass on additional savings to our customers while delivering the superior service they have come to expect from Akibia.

		Standard Services: Account Management Real-Time Hardware Failure Notification Problem Diagnosis through 24x7 Technical Support Parts Inventory Management Escalation Management Customized SLAs		Premium Support Services: Asset Management Infrastructure Monitoring Reporting & Trend Analysis Consulting Services including Systems Availability Analysis, Security & Risk Assessments Technical Education Services